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FAQ

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Q:What is your minimum order quantity (MOQ)?

A:Our MOQ is flexible and can be adjusted based on specific product requirements. Please consult with our sales team for more details.

Q:Can you provide customized products?

A:Yes, we offer customized products to meet specific customer needs. Please provide detailed specifications or drawings.

Q:What are your shipping options?

A:We offer various shipping options, including sea freight, air freight, and express delivery. We will choose the most suitable option based on your specific requirements and budget.

Q:Do you offer after-sales service?

A:Yes, we provide comprehensive after-sales service, including technical support, spare parts supply, and warranty services.

Q:What is your payment terms?

A:We typically accept T/T (Telegraphic Transfer) or L/C (Letter of Credit) payments. Specific terms can be negotiated based on the order and customer relationship.

Q:How long is your lead time?

A:Lead time varies depending on the order quantity and product complexity. Typically, it ranges from 2 to 8 weeks.

Q:How do you ensure product quality?

A:We have a strict quality control system in place, including incoming material inspection, in-process inspection, and final product inspection. We also have a dedicated quality control team to ensure that all products meet our high standards.

Q:Can you provide samples?

A:Yes, we can provide samples for your evaluation. However, there may be a sample fee and shipping cost involved. Please contact our sales team for more details.

To protect the mission, equipment comes first

Your safety, our commitment.
Set sail new dreams to inherit and enhance the brand. China Xinxing Shanghai will adopt a more active attitude and initiatives to comprehensively promote its internationalization to move towards a better future!

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